Reply across WhatsApp, Messenger, Instagram, SMS and email from one thread, with unread indicators and canned replies.
The conversation inbox pairs a lead list with a live thread that merges every channel for that contact. Send text, media and reactions, drop in template snippets, and watch the 24-hour WhatsApp service window.
What’s included
- One thread per lead across five channels
- Template snippets, attachments, reactions
- Channel access follows the user's lead sources