How Chronex360 helps manage your business in Mazār-e Sharīf
Mazār-e Sharīf businesses run their social-to-WhatsApp sales pipeline on Chronex360, from the first Click-to-WhatsApp reply through to a completed, tracked order.
For businesses in Afghanistan, a sale frequently starts with a WhatsApp message forwarded through a trusted contact or a Facebook enquiry about goods, remittance services, or trade support, and Chronex360 is built to catch that first contact reliably even where connectivity and formal digital channels are still developing. The platform assigns each lead to the right agent, keeps a full record of the conversation as it moves from initial interest to a quoted price or order, and follows it through to dispatch or in-person collection, which matters greatly in a market where trust and continuity of communication are what close deals. Retail, trading, agriculture-linked commerce, and remittance-adjacent services all benefit from having a single thread instead of scattered calls and messages. Chronex360 supports Dari and Pashto messaging templates alongside English, compliance-aware messaging suited to a sensitive operating environment, and clear reporting that shows owners which conversations are actually converting, giving small and growing Afghan businesses a dependable, professional way to manage customer contact end to end.
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies