How Chronex360 helps manage your business in Qarāwul
Qarāwul businesses run their social-to-WhatsApp sales pipeline on Chronex360, from the first Click-to-WhatsApp reply through to a completed, tracked order.
For businesses in Afghanistan, a sale frequently starts with a WhatsApp message forwarded through a trusted contact or a Facebook enquiry about goods, remittance services, or trade support, and Chronex360 is built to catch that first contact reliably even where connectivity and formal digital channels are still developing. The platform assigns each lead to the right agent, keeps a full record of the conversation as it moves from initial interest to a quoted price or order, and follows it through to dispatch or in-person collection, which matters greatly in a market where trust and continuity of communication are what close deals. Retail, trading, agriculture-linked commerce, and remittance-adjacent services all benefit from having a single thread instead of scattered calls and messages. Chronex360 supports Dari and Pashto messaging templates alongside English, compliance-aware messaging suited to a sensitive operating environment, and clear reporting that shows owners which conversations are actually converting, giving small and growing Afghan businesses a dependable, professional way to manage customer contact end to end.
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep
Chatflow automation
A canvas builder connects blocks with edges: trigger keywords, text and media, quick replies, WhatsApp Flows forms, timing delays, assign, code, outbound API, Google Sheet and catalogue blocks. Flows can auto start and stop on a schedule.
- 20+ block types on a visual canvas
- Runs on inbound WhatsApp, dedupes message IDs
- Native catalogue orders captured straight to an Order