How Chronex360 helps manage your business in Bashkia Mat
Bashkia Mat businesses run their social-to-WhatsApp sales pipeline on Chronex360, from the first Click-to-WhatsApp reply through to a completed, tracked order.
An Albanian tourism operator or growing retail business frequently sees its first contact arrive through an Instagram DM about a coastal property, a Click-to-WhatsApp ad, or a direct website enquiry from an international visitor. Chronex360 captures each of these on arrival, tags the likely intent, and routes the conversation to an available agent so response times stay fast during busy travel periods. As the enquiry moves from initial interest to a confirmed booking or order and on to delivery or check-in, the full thread remains attached to that lead, allowing any team member to step in without losing context. Albanian and English templates keep the conversation natural for both local and visiting customers, routing respects seasonal and local business hours, and compliance-aware messaging keeps communication appropriate throughout. Additional agents can be brought on as demand rises, and conversion reporting shows which channel is genuinely converting enquiries into completed bookings or sales.
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep
Chatflow automation
A canvas builder connects blocks with edges: trigger keywords, text and media, quick replies, WhatsApp Flows forms, timing delays, assign, code, outbound API, Google Sheet and catalogue blocks. Flows can auto start and stop on a schedule.
- 20+ block types on a visual canvas
- Runs on inbound WhatsApp, dedupes message IDs
- Native catalogue orders captured straight to an Order