How Chronex360 helps manage your business in Leskovik
Leskovik businesses run their social-to-WhatsApp sales pipeline on Chronex360, from the first Click-to-WhatsApp reply through to a completed, tracked order.
An Albanian tourism operator or growing retail business frequently sees its first contact arrive through an Instagram DM about a coastal property, a Click-to-WhatsApp ad, or a direct website enquiry from an international visitor. Chronex360 captures each of these on arrival, tags the likely intent, and routes the conversation to an available agent so response times stay fast during busy travel periods. As the enquiry moves from initial interest to a confirmed booking or order and on to delivery or check-in, the full thread remains attached to that lead, allowing any team member to step in without losing context. Albanian and English templates keep the conversation natural for both local and visiting customers, routing respects seasonal and local business hours, and compliance-aware messaging keeps communication appropriate throughout. Additional agents can be brought on as demand rises, and conversion reporting shows which channel is genuinely converting enquiries into completed bookings or sales.
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping