How Chronex360 helps manage your business in Bashkia Vlorë
Chronex360 brings the same WhatsApp Business API onboarding and lead-management workflow used across Vlorë County to businesses in Bashkia Vlorë.
An Albanian tourism operator or growing retail business frequently sees its first contact arrive through an Instagram DM about a coastal property, a Click-to-WhatsApp ad, or a direct website enquiry from an international visitor. Chronex360 captures each of these on arrival, tags the likely intent, and routes the conversation to an available agent so response times stay fast during busy travel periods. As the enquiry moves from initial interest to a confirmed booking or order and on to delivery or check-in, the full thread remains attached to that lead, allowing any team member to step in without losing context. Albanian and English templates keep the conversation natural for both local and visiting customers, routing respects seasonal and local business hours, and compliance-aware messaging keeps communication appropriate throughout. Additional agents can be brought on as demand rises, and conversion reporting shows which channel is genuinely converting enquiries into completed bookings or sales.
Product catalogue
Categories nest with a parent and carry a GST percentage, HSN code and unit. Add dynamic per-category fields, then products with ordered media, external video URLs and a shared image gallery. An import wizard mirrors the leads importer.
- Nested categories with GST, HSN and unit
- Dynamic per-category fields
- Image and video media, import wizard
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export