How Chronex360 helps manage your business in les Escaldes
In les Escaldes (Escaldes-Engordany, Andorra), businesses use Chronex360 to capture every WhatsApp enquiry as a lead, qualify it automatically, and route it to the right team member without manual data entry.
Retailers and tourism businesses in Andorra, shaped heavily by cross-border shoppers and visitors from Spain and France, often receive enquiries in more than one language through Instagram, Click-to-WhatsApp ads, and website forms. Chronex360 brings all of that into one inbox, assigns each enquiry to an agent suited to the customer's language, and tracks it through qualification, order or booking creation, and fulfilment, whether that means confirming a purchase for pickup or arranging delivery. Business-hours-aware routing and multi-agent assignment help small teams manage the enquiry volume that comes with serving a cross-border customer base, especially during peak shopping and tourist seasons. Message templates cover the languages Andorran businesses actually need, and GDPR-aligned data handling suits a market closely tied to EU commerce. Reporting shows which channels are converting cross-border interest into completed, delivered sales.
Chatflow automation
A canvas builder connects blocks with edges: trigger keywords, text and media, quick replies, WhatsApp Flows forms, timing delays, assign, code, outbound API, Google Sheet and catalogue blocks. Flows can auto start and stop on a schedule.
- 20+ block types on a visual canvas
- Runs on inbound WhatsApp, dedupes message IDs
- Native catalogue orders captured straight to an Order
Product catalogue
Categories nest with a parent and carry a GST percentage, HSN code and unit. Add dynamic per-category fields, then products with ordered media, external video URLs and a shared image gallery. An import wizard mirrors the leads importer.
- Nested categories with GST, HSN and unit
- Dynamic per-category fields
- Image and video media, import wizard
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export