How Chronex360 helps manage your business in Caála
For companies based in Caála, Chronex360 connects WhatsApp Business API to a full lead workflow: capture, qualification, assignment, scheduled follow-up and conversion reporting.
For a business in Luanda supplying equipment to the oil and mining sector, or a Benguela retailer handling everyday consumer orders, leads tend to arrive fast and in Portuguese, often through a Click-to-WhatsApp ad or a Facebook page message. Chronex360 pulls these conversations into a single inbox, assigns them to agents fluent in the customer's language, and supports the move from initial inquiry to formal quote to confirmed order — a workflow that matters for corporate buyers used to more structured procurement as much as for retail customers wanting a quick answer. Once an order is confirmed, Chronex360 keeps it visible through preparation and delivery, so both sales and operations teams know exactly where things stand. Portuguese-language templates and business-hours-aware assignment keep response times tight across a large, geographically spread customer base. The result is a sales process that can handle both high-value industrial inquiries and routine retail traffic without losing track of either.
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep
Chatflow automation
A canvas builder connects blocks with edges: trigger keywords, text and media, quick replies, WhatsApp Flows forms, timing delays, assign, code, outbound API, Google Sheet and catalogue blocks. Flows can auto start and stop on a schedule.
- 20+ block types on a visual canvas
- Runs on inbound WhatsApp, dedupes message IDs
- Native catalogue orders captured straight to an Order