How Chronex360 helps manage your business in Heiligenbrunn
In Heiligenbrunn (Burgenland, Austria), businesses use Chronex360 to capture every WhatsApp enquiry as a lead, qualify it automatically, and route it to the right team member without manual data entry.
Austrian retailers, service providers, and B2B firms often receive their first customer signal through a Click-to-WhatsApp ad, an Instagram question, or a straightforward website enquiry, and Chronex360 keeps that signal from getting buried under manual follow-up. Each conversation is centralised, assigned to an available agent, and tracked from initial contact through qualification, quote or order creation, and on to fulfilment, so managers always know where a deal stands. Business-hours-aware routing respects the structured working patterns typical of Austrian companies, while multi-agent assignment lets teams split enquiries by product area or region as they grow. German-language templates keep automated responses sounding genuinely local, and the platform's data practices are designed around GDPR expectations shared across the EU. Conversion reporting highlights which channels are reliably turning enquiries into completed, delivered orders.
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep