How Chronex360 helps manage your business in Absdorf
In Absdorf (Lower Austria, Austria), businesses use Chronex360 to capture every WhatsApp enquiry as a lead, qualify it automatically, and route it to the right team member without manual data entry.
Austrian retailers, service providers, and B2B firms often receive their first customer signal through a Click-to-WhatsApp ad, an Instagram question, or a straightforward website enquiry, and Chronex360 keeps that signal from getting buried under manual follow-up. Each conversation is centralised, assigned to an available agent, and tracked from initial contact through qualification, quote or order creation, and on to fulfilment, so managers always know where a deal stands. Business-hours-aware routing respects the structured working patterns typical of Austrian companies, while multi-agent assignment lets teams split enquiries by product area or region as they grow. German-language templates keep automated responses sounding genuinely local, and the platform's data practices are designed around GDPR expectations shared across the EU. Conversion reporting highlights which channels are reliably turning enquiries into completed, delivered orders.
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep
Chatflow automation
A canvas builder connects blocks with edges: trigger keywords, text and media, quick replies, WhatsApp Flows forms, timing delays, assign, code, outbound API, Google Sheet and catalogue blocks. Flows can auto start and stop on a schedule.
- 20+ block types on a visual canvas
- Runs on inbound WhatsApp, dedupes message IDs
- Native catalogue orders captured straight to an Order
Product catalogue
Categories nest with a parent and carry a GST percentage, HSN code and unit. Add dynamic per-category fields, then products with ordered media, external video URLs and a shared image gallery. An import wizard mirrors the leads importer.
- Nested categories with GST, HSN and unit
- Dynamic per-category fields
- Image and video media, import wizard