How Chronex360 helps manage your business in Sölden
For companies based in Sölden, Chronex360 connects WhatsApp Business API to a full lead workflow: capture, qualification, assignment, scheduled follow-up and conversion reporting.
Austrian retailers, service providers, and B2B firms often receive their first customer signal through a Click-to-WhatsApp ad, an Instagram question, or a straightforward website enquiry, and Chronex360 keeps that signal from getting buried under manual follow-up. Each conversation is centralised, assigned to an available agent, and tracked from initial contact through qualification, quote or order creation, and on to fulfilment, so managers always know where a deal stands. Business-hours-aware routing respects the structured working patterns typical of Austrian companies, while multi-agent assignment lets teams split enquiries by product area or region as they grow. German-language templates keep automated responses sounding genuinely local, and the platform's data practices are designed around GDPR expectations shared across the EU. Conversion reporting highlights which channels are reliably turning enquiries into completed, delivered orders.
Product catalogue
Categories nest with a parent and carry a GST percentage, HSN code and unit. Add dynamic per-category fields, then products with ordered media, external video URLs and a shared image gallery. An import wizard mirrors the leads importer.
- Nested categories with GST, HSN and unit
- Dynamic per-category fields
- Image and video media, import wizard
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export