How Chronex360 helps manage your business in Horadiz
Horadiz businesses run their social-to-WhatsApp sales pipeline on Chronex360, from the first Click-to-WhatsApp reply through to a completed, tracked order.
In Azerbaijan, businesses tied to Baku's retail and hospitality growth, as well as energy-sector suppliers, typically field enquiries through Instagram promotions, Click-to-WhatsApp ads, and website forms, and Chronex360 brings structure to what is often a chaotic mix of incoming messages. Each enquiry is captured immediately, assigned to the right agent based on availability and specialty, and followed through qualification, quoting, and order confirmation all the way to fulfillment or delivery, replacing the guesswork that comes from tracking customers across separate phones and apps. For B2B suppliers and consumer retailers alike, this means management finally has visibility into which leads convert and which stall. Chronex360 offers Azerbaijani and Russian language templates, business-hours-aware message routing, shared product and quote catalogs, and clear conversion reporting, helping Azerbaijani companies run WhatsApp as a properly managed, accountable sales channel rather than an informal messaging habit.
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep
Chatflow automation
A canvas builder connects blocks with edges: trigger keywords, text and media, quick replies, WhatsApp Flows forms, timing delays, assign, code, outbound API, Google Sheet and catalogue blocks. Flows can auto start and stop on a schedule.
- 20+ block types on a visual canvas
- Runs on inbound WhatsApp, dedupes message IDs
- Native catalogue orders captured straight to an Order