How Chronex360 helps manage your business in Kyadabek
Kyadabek businesses run their social-to-WhatsApp sales pipeline on Chronex360, from the first Click-to-WhatsApp reply through to a completed, tracked order.
In Azerbaijan, businesses tied to Baku's retail and hospitality growth, as well as energy-sector suppliers, typically field enquiries through Instagram promotions, Click-to-WhatsApp ads, and website forms, and Chronex360 brings structure to what is often a chaotic mix of incoming messages. Each enquiry is captured immediately, assigned to the right agent based on availability and specialty, and followed through qualification, quoting, and order confirmation all the way to fulfillment or delivery, replacing the guesswork that comes from tracking customers across separate phones and apps. For B2B suppliers and consumer retailers alike, this means management finally has visibility into which leads convert and which stall. Chronex360 offers Azerbaijani and Russian language templates, business-hours-aware message routing, shared product and quote catalogs, and clear conversion reporting, helping Azerbaijani companies run WhatsApp as a properly managed, accountable sales channel rather than an informal messaging habit.
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping