How Chronex360 helps manage your business in Alice Town
Alice Town businesses run their social-to-WhatsApp sales pipeline on Chronex360, from the first Click-to-WhatsApp reply through to a completed, tracked order.
In a market built around high-value tourism and boutique retail, a lead in the Bahamas might be a yacht charter inquiry from Instagram or a luxury goods question from a Click-to-WhatsApp ad — and losing track of either one is costly. Chronex360 captures each inquiry the moment it arrives, tags where it came from, and assigns it to an available agent based on local business hours so premium customers never wait unnecessarily. From there, the same thread tracks the lead through qualification, a formal quote or reservation, and on to fulfillment or arrival, giving owners full visibility into the customer journey. English-language templates keep communication polished and consistent, catalog and package sharing let teams present offerings directly in chat, and every message respects WhatsApp's commerce rules. Reporting then makes clear which marketing channels are actually converting high-intent inquiries into confirmed bookings and sales.
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep