How Chronex360 helps manage your business in Lucaya
Chronex360 brings the same WhatsApp Business API onboarding and lead-management workflow used across Freeport to businesses in Lucaya.
In a market built around high-value tourism and boutique retail, a lead in the Bahamas might be a yacht charter inquiry from Instagram or a luxury goods question from a Click-to-WhatsApp ad — and losing track of either one is costly. Chronex360 captures each inquiry the moment it arrives, tags where it came from, and assigns it to an available agent based on local business hours so premium customers never wait unnecessarily. From there, the same thread tracks the lead through qualification, a formal quote or reservation, and on to fulfillment or arrival, giving owners full visibility into the customer journey. English-language templates keep communication polished and consistent, catalog and package sharing let teams present offerings directly in chat, and every message respects WhatsApp's commerce rules. Reporting then makes clear which marketing channels are actually converting high-intent inquiries into confirmed bookings and sales.
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep
Chatflow automation
A canvas builder connects blocks with edges: trigger keywords, text and media, quick replies, WhatsApp Flows forms, timing delays, assign, code, outbound API, Google Sheet and catalogue blocks. Flows can auto start and stop on a schedule.
- 20+ block types on a visual canvas
- Runs on inbound WhatsApp, dedupes message IDs
- Native catalogue orders captured straight to an Order
Product catalogue
Categories nest with a parent and carry a GST percentage, HSN code and unit. Add dynamic per-category fields, then products with ordered media, external video URLs and a shared image gallery. An import wizard mirrors the leads importer.
- Nested categories with GST, HSN and unit
- Dynamic per-category fields
- Image and video media, import wizard