How Chronex360 helps manage your business in Sitrah
In Sitrah (Capital Governorate, Bahrain), businesses use Chronex360 to capture every WhatsApp enquiry as a lead, qualify it automatically, and route it to the right team member without manual data entry.
Manama's dense mix of retail, financial services, and regional trading businesses generates enquiries through several channels at once, and Chronex360 gives a Bahraini business one consolidated view of every lead, whether it began as a Click-to-WhatsApp tap, an Instagram DM, or a website form submission. Each message becomes a tracked lead immediately, tagged with its source, and is routed to an available agent based on local business hours, respecting the Friday-Saturday weekend widely observed in the market. From there, agents qualify buyers in Arabic or English, share catalogs or quotations in the same thread, and convert confirmed sales into orders that stay connected through to fulfilment and delivery, which is especially useful for a market where many businesses also serve customers across the causeway and the wider Gulf. Multi-agent assignment lets a compact team handle bursts of interest without dropping any thread, and compliance-aware messaging keeps templates appropriate for a diverse, multilingual customer base. Conversion reporting then shows owners exactly where leads are converting into real, delivered business.
Chatflow automation
A canvas builder connects blocks with edges: trigger keywords, text and media, quick replies, WhatsApp Flows forms, timing delays, assign, code, outbound API, Google Sheet and catalogue blocks. Flows can auto start and stop on a schedule.
- 20+ block types on a visual canvas
- Runs on inbound WhatsApp, dedupes message IDs
- Native catalogue orders captured straight to an Order
Product catalogue
Categories nest with a parent and carry a GST percentage, HSN code and unit. Add dynamic per-category fields, then products with ordered media, external video URLs and a shared image gallery. An import wizard mirrors the leads importer.
- Nested categories with GST, HSN and unit
- Dynamic per-category fields
- Image and video media, import wizard
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export