How Chronex360 helps manage your business in Madīnat Ḩamad
Madīnat Ḩamad businesses run their social-to-WhatsApp sales pipeline on Chronex360, from the first Click-to-WhatsApp reply through to a completed, tracked order.
Manama's dense mix of retail, financial services, and regional trading businesses generates enquiries through several channels at once, and Chronex360 gives a Bahraini business one consolidated view of every lead, whether it began as a Click-to-WhatsApp tap, an Instagram DM, or a website form submission. Each message becomes a tracked lead immediately, tagged with its source, and is routed to an available agent based on local business hours, respecting the Friday-Saturday weekend widely observed in the market. From there, agents qualify buyers in Arabic or English, share catalogs or quotations in the same thread, and convert confirmed sales into orders that stay connected through to fulfilment and delivery, which is especially useful for a market where many businesses also serve customers across the causeway and the wider Gulf. Multi-agent assignment lets a compact team handle bursts of interest without dropping any thread, and compliance-aware messaging keeps templates appropriate for a diverse, multilingual customer base. Conversion reporting then shows owners exactly where leads are converting into real, delivered business.
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep