How Chronex360 helps manage your business in Chittagong
For companies based in Chittagong, Chronex360 connects WhatsApp Business API to a full lead workflow: capture, qualification, assignment, scheduled follow-up and conversion reporting.
For many small and mid-sized businesses in Bangladesh, the sales journey begins with a customer messaging a Facebook page or tapping a WhatsApp ad about a product seen while scrolling, and Chronex360 is built to catch that first contact and convert it into a structured, trackable lead immediately. From Dhaka-based fashion sellers to Chattogram wholesalers, the platform routes each conversation to an available agent, walks the buyer through catalog browsing and order confirmation in Bengali or English, and keeps status visible all the way to courier dispatch and cash-on-delivery fulfillment, the norm for ecommerce across the country. Business-hours-aware scheduling ensures leads generated during peak evening browsing are picked up promptly rather than left overnight, and multi-agent queues distribute high demand during festival sales periods. Sales leaders get consolidated conversion reporting that ties every ad click and DM back to a completed, delivered order, replacing scattered spreadsheets and personal phone numbers with one accountable pipeline.
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping