How Chronex360 helps manage your business in Parvez Ali
Parvez Ali businesses run their social-to-WhatsApp sales pipeline on Chronex360, from the first Click-to-WhatsApp reply through to a completed, tracked order.
For many small and mid-sized businesses in Bangladesh, the sales journey begins with a customer messaging a Facebook page or tapping a WhatsApp ad about a product seen while scrolling, and Chronex360 is built to catch that first contact and convert it into a structured, trackable lead immediately. From Dhaka-based fashion sellers to Chattogram wholesalers, the platform routes each conversation to an available agent, walks the buyer through catalog browsing and order confirmation in Bengali or English, and keeps status visible all the way to courier dispatch and cash-on-delivery fulfillment, the norm for ecommerce across the country. Business-hours-aware scheduling ensures leads generated during peak evening browsing are picked up promptly rather than left overnight, and multi-agent queues distribute high demand during festival sales periods. Sales leaders get consolidated conversion reporting that ties every ad click and DM back to a completed, delivered order, replacing scattered spreadsheets and personal phone numbers with one accountable pipeline.
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies