How Chronex360 helps manage your business in Parvez Ali Hossain
Parvez Ali Hossain businesses run their social-to-WhatsApp sales pipeline on Chronex360, from the first Click-to-WhatsApp reply through to a completed, tracked order.
For many small and mid-sized businesses in Bangladesh, the sales journey begins with a customer messaging a Facebook page or tapping a WhatsApp ad about a product seen while scrolling, and Chronex360 is built to catch that first contact and convert it into a structured, trackable lead immediately. From Dhaka-based fashion sellers to Chattogram wholesalers, the platform routes each conversation to an available agent, walks the buyer through catalog browsing and order confirmation in Bengali or English, and keeps status visible all the way to courier dispatch and cash-on-delivery fulfillment, the norm for ecommerce across the country. Business-hours-aware scheduling ensures leads generated during peak evening browsing are picked up promptly rather than left overnight, and multi-agent queues distribute high demand during festival sales periods. Sales leaders get consolidated conversion reporting that ties every ad click and DM back to a completed, delivered order, replacing scattered spreadsheets and personal phone numbers with one accountable pipeline.
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep
Chatflow automation
A canvas builder connects blocks with edges: trigger keywords, text and media, quick replies, WhatsApp Flows forms, timing delays, assign, code, outbound API, Google Sheet and catalogue blocks. Flows can auto start and stop on a schedule.
- 20+ block types on a visual canvas
- Runs on inbound WhatsApp, dedupes message IDs
- Native catalogue orders captured straight to an Order