How Chronex360 helps manage your business in Oistins
Oistins businesses run their social-to-WhatsApp sales pipeline on Chronex360, from the first Click-to-WhatsApp reply through to a completed, tracked order.
Bridgetown retailers and Barbados's many small hospitality operators typically field a steady mix of Instagram DMs, Facebook Messenger questions, and Click-to-WhatsApp ad clicks from both locals and visiting tourists. Chronex360 brings all of that into one queue, automatically logging each lead's source and assigning it to an agent based on when the business is actually open, rather than letting messages pile up overnight. As a conversation develops from an initial question into a confirmed order or reservation, that same thread carries the customer through to fulfillment or check-in, so nothing needs to be re-explained to a new team member. English-language templates keep responses fast and professional, shared catalogs let businesses present menus, packages, or products without lengthy typing, and every message stays aligned with WhatsApp's business messaging standards. Owners end up with clear reporting on which channels are actually converting interest into bookings and sales.
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep