How Chronex360 helps manage your business in Saint John
Businesses across Saint John (Barbados) run their WhatsApp Business API programme on Chronex360, turning inbound chats into tracked, assigned and followed-up leads.
Barbados's Data Protection Act, 2019-29 (modeled on GDPR, enforceable since March 2021) requires a valid legal basis for processing, gives data subjects the right to object to direct marketing, and requires data controllers to register with the Data Protection Commissioner.
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep