How Chronex360 helps manage your business in San Ignacio
In San Ignacio (Cayo District, Belize), businesses use Chronex360 to capture every WhatsApp enquiry as a lead, qualify it automatically, and route it to the right team member without manual data entry.
Belize's economy runs heavily on tourism and small import-driven retail, so a typical lead might be a diver asking about tour availability through Instagram, or a hardware store customer messaging from a Facebook ad about restocked inventory. Chronex360 captures both the moment they arrive, records where they came from, and moves them through a qualification step before assigning them to whichever agent is on shift — accounting for the fact that many Belizean businesses run on tourist-season hours that shift throughout the year. From there, the same thread follows the customer from first inquiry to a confirmed booking or order and through to delivery or check-in, giving owners a single view of progress instead of scattered chats. English-language templates keep replies fast and consistent, catalog sharing lets tour operators and shops send details without lengthy back-and-forth, and conversion reporting shows which marketing channels are actually filling calendars and shelves.
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies