How Chronex360 helps manage your business in Alegrete
In Alegrete (Rio Grande do Sul, Brazil), businesses use Chronex360 to capture every WhatsApp enquiry as a lead, qualify it automatically, and route it to the right team member without manual data entry.
In Brazil, WhatsApp is often the first and only channel a customer uses, so a lead can arrive from a Click-to-WhatsApp ad, an Instagram DM, or a quick message shared by a friend, and it needs an answer in Portuguese within minutes. Chronex360 captures that first contact automatically, qualifies it against your criteria, and assigns it to an available vendedor according to real-time business hours, keeping ecommerce, varejo, and services businesses from losing momentum on a hot lead. From there the deal moves through catalog sharing, price negotiation, and order confirmation, with Chronex360 tracking the whole journey up to combinado last-mile delivery coordinated directly over WhatsApp, a pattern common across Brazilian cities. Templates and quick replies are fully localized in Portuguese, agent assignment balances load across teams, and compliance-aware messaging keeps opt-outs and window rules in check. Sales leaders get a single report showing which channel, campaign, and agent actually closed the sale, turning scattered chats into a measurable pipeline.
Product catalogue
Categories nest with a parent and carry a GST percentage, HSN code and unit. Add dynamic per-category fields, then products with ordered media, external video URLs and a shared image gallery. An import wizard mirrors the leads importer.
- Nested categories with GST, HSN and unit
- Dynamic per-category fields
- Image and video media, import wizard
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export