How Chronex360 helps manage your business in Embu
For companies based in Embu, Chronex360 connects WhatsApp Business API to a full lead workflow: capture, qualification, assignment, scheduled follow-up and conversion reporting.
In Brazil, WhatsApp is often the first and only channel a customer uses, so a lead can arrive from a Click-to-WhatsApp ad, an Instagram DM, or a quick message shared by a friend, and it needs an answer in Portuguese within minutes. Chronex360 captures that first contact automatically, qualifies it against your criteria, and assigns it to an available vendedor according to real-time business hours, keeping ecommerce, varejo, and services businesses from losing momentum on a hot lead. From there the deal moves through catalog sharing, price negotiation, and order confirmation, with Chronex360 tracking the whole journey up to combinado last-mile delivery coordinated directly over WhatsApp, a pattern common across Brazilian cities. Templates and quick replies are fully localized in Portuguese, agent assignment balances load across teams, and compliance-aware messaging keeps opt-outs and window rules in check. Sales leaders get a single report showing which channel, campaign, and agent actually closed the sale, turning scattered chats into a measurable pipeline.
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep