How Chronex360 helps manage your business in Cibitoke
For companies based in Cibitoke, Chronex360 connects WhatsApp Business API to a full lead workflow: capture, qualification, assignment, scheduled follow-up and conversion reporting.
For businesses in Bujumbura and beyond operating with limited connectivity and infrastructure, the real advantage is not flash but continuity: knowing that a customer who messaged last week is still findable, still in queue, still being followed up on. Chronex360 gives teams that continuity by pulling every WhatsApp, Messenger, or website inquiry into a single organized record, so a lead never simply disappears when a phone changes hands or a shop closes for the day. Agents can qualify buyers, confirm orders, and note delivery arrangements without relying on memory or scattered notebooks, and management can see, at a glance, which conversations are still open and which have been fulfilled. This steady, reliable record-keeping matters more than speed alone in markets where trust is built slowly. Chronex360 supports French and Kirundi-friendly messaging, straightforward agent assignment, and clear reporting, giving businesses a dependable way to maintain customer relationships even when conditions around them are difficult.
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep
Chatflow automation
A canvas builder connects blocks with edges: trigger keywords, text and media, quick replies, WhatsApp Flows forms, timing delays, assign, code, outbound API, Google Sheet and catalogue blocks. Flows can auto start and stop on a schedule.
- 20+ block types on a visual canvas
- Runs on inbound WhatsApp, dedupes message IDs
- Native catalogue orders captured straight to an Order
Product catalogue
Categories nest with a parent and carry a GST percentage, HSN code and unit. Add dynamic per-category fields, then products with ordered media, external video URLs and a shared image gallery. An import wizard mirrors the leads importer.
- Nested categories with GST, HSN and unit
- Dynamic per-category fields
- Image and video media, import wizard