How Chronex360 helps manage your business in Karuzi
In Karuzi (Karuzi Province, Burundi), businesses use Chronex360 to capture every WhatsApp enquiry as a lead, qualify it automatically, and route it to the right team member without manual data entry.
For businesses in Bujumbura and beyond operating with limited connectivity and infrastructure, the real advantage is not flash but continuity: knowing that a customer who messaged last week is still findable, still in queue, still being followed up on. Chronex360 gives teams that continuity by pulling every WhatsApp, Messenger, or website inquiry into a single organized record, so a lead never simply disappears when a phone changes hands or a shop closes for the day. Agents can qualify buyers, confirm orders, and note delivery arrangements without relying on memory or scattered notebooks, and management can see, at a glance, which conversations are still open and which have been fulfilled. This steady, reliable record-keeping matters more than speed alone in markets where trust is built slowly. Chronex360 supports French and Kirundi-friendly messaging, straightforward agent assignment, and clear reporting, giving businesses a dependable way to maintain customer relationships even when conditions around them are difficult.
Chatflow automation
A canvas builder connects blocks with edges: trigger keywords, text and media, quick replies, WhatsApp Flows forms, timing delays, assign, code, outbound API, Google Sheet and catalogue blocks. Flows can auto start and stop on a schedule.
- 20+ block types on a visual canvas
- Runs on inbound WhatsApp, dedupes message IDs
- Native catalogue orders captured straight to an Order
Product catalogue
Categories nest with a parent and carry a GST percentage, HSN code and unit. Add dynamic per-category fields, then products with ordered media, external video URLs and a shared image gallery. An import wizard mirrors the leads importer.
- Nested categories with GST, HSN and unit
- Dynamic per-category fields
- Image and video media, import wizard
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export