How Chronex360 helps manage your business in Kayanza
Chronex360 brings the same WhatsApp Business API onboarding and lead-management workflow used across Kayanza Province to businesses in Kayanza.
For businesses in Bujumbura and beyond operating with limited connectivity and infrastructure, the real advantage is not flash but continuity: knowing that a customer who messaged last week is still findable, still in queue, still being followed up on. Chronex360 gives teams that continuity by pulling every WhatsApp, Messenger, or website inquiry into a single organized record, so a lead never simply disappears when a phone changes hands or a shop closes for the day. Agents can qualify buyers, confirm orders, and note delivery arrangements without relying on memory or scattered notebooks, and management can see, at a glance, which conversations are still open and which have been fulfilled. This steady, reliable record-keeping matters more than speed alone in markets where trust is built slowly. Chronex360 supports French and Kirundi-friendly messaging, straightforward agent assignment, and clear reporting, giving businesses a dependable way to maintain customer relationships even when conditions around them are difficult.
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping