How Chronex360 helps manage your business in Okola
Okola businesses run their social-to-WhatsApp sales pipeline on Chronex360, from the first Click-to-WhatsApp reply through to a completed, tracked order.
Cameroonian businesses often communicate with customers in both French and English, and leads can arrive from a Click-to-WhatsApp ad, an Instagram comment, or a straightforward website enquiry about agricultural products, retail goods, or services. Chronex360 brings all of these into a single lead record, routes it to an available agent based on business hours, and keeps the qualification history attached so the customer's context is never lost mid-conversation. From there, an agent can share a catalog, confirm pricing, and move the enquiry into a confirmed order, with the same thread staying open through to delivery coordination for both local courier drop-offs and longer-distance shipments common in the Cameroonian market. Bilingual French and English templates match local business practice, multi-agent assignment keeps busy teams organised, and compliance-aware opt-in messaging respects regional expectations. Conversion reporting then shows exactly which channels and agents are converting enquiries into completed, delivered sales, giving owners a factual basis for where to focus.
Chatflow automation
A canvas builder connects blocks with edges: trigger keywords, text and media, quick replies, WhatsApp Flows forms, timing delays, assign, code, outbound API, Google Sheet and catalogue blocks. Flows can auto start and stop on a schedule.
- 20+ block types on a visual canvas
- Runs on inbound WhatsApp, dedupes message IDs
- Native catalogue orders captured straight to an Order
Product catalogue
Categories nest with a parent and carry a GST percentage, HSN code and unit. Add dynamic per-category fields, then products with ordered media, external video URLs and a shared image gallery. An import wizard mirrors the leads importer.
- Nested categories with GST, HSN and unit
- Dynamic per-category fields
- Image and video media, import wizard
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export