How Chronex360 helps manage your business in Mokolo
Chronex360 brings the same WhatsApp Business API onboarding and lead-management workflow used across Far North to businesses in Mokolo.
Cameroonian businesses often communicate with customers in both French and English, and leads can arrive from a Click-to-WhatsApp ad, an Instagram comment, or a straightforward website enquiry about agricultural products, retail goods, or services. Chronex360 brings all of these into a single lead record, routes it to an available agent based on business hours, and keeps the qualification history attached so the customer's context is never lost mid-conversation. From there, an agent can share a catalog, confirm pricing, and move the enquiry into a confirmed order, with the same thread staying open through to delivery coordination for both local courier drop-offs and longer-distance shipments common in the Cameroonian market. Bilingual French and English templates match local business practice, multi-agent assignment keeps busy teams organised, and compliance-aware opt-in messaging respects regional expectations. Conversion reporting then shows exactly which channels and agents are converting enquiries into completed, delivered sales, giving owners a factual basis for where to focus.
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep