How Chronex360 helps manage your business in Bandjoun
In Bandjoun (West, Cameroon), businesses use Chronex360 to capture every WhatsApp enquiry as a lead, qualify it automatically, and route it to the right team member without manual data entry.
Cameroonian businesses often communicate with customers in both French and English, and leads can arrive from a Click-to-WhatsApp ad, an Instagram comment, or a straightforward website enquiry about agricultural products, retail goods, or services. Chronex360 brings all of these into a single lead record, routes it to an available agent based on business hours, and keeps the qualification history attached so the customer's context is never lost mid-conversation. From there, an agent can share a catalog, confirm pricing, and move the enquiry into a confirmed order, with the same thread staying open through to delivery coordination for both local courier drop-offs and longer-distance shipments common in the Cameroonian market. Bilingual French and English templates match local business practice, multi-agent assignment keeps busy teams organised, and compliance-aware opt-in messaging respects regional expectations. Conversion reporting then shows exactly which channels and agents are converting enquiries into completed, delivered sales, giving owners a factual basis for where to focus.
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep