How Chronex360 helps manage your business in Bugalagrande
Bugalagrande businesses run their social-to-WhatsApp sales pipeline on Chronex360, from the first Click-to-WhatsApp reply through to a completed, tracked order.
A typical Colombian lead begins with a WhatsApp ad click or an Instagram inquiry about a product, service, or property, and buyers expect a quick, personal reply rather than an automated brush-off. Chronex360 logs that first message immediately, qualifies it, and assigns it to the right salesperson based on availability and business hours, which matters for ecommerce, retail, and real estate teams juggling high inbound volume. From qualification, Chronex360 follows the conversation through quoting, order confirmation, and on to delivery, including the WhatsApp-based coordination many Colombian businesses use to schedule and confirm home delivery with the buyer directly. Spanish message templates, shared catalogs for browsing products in-chat, and compliance-aware messaging around opt-in and frequency keep communication professional and consistent across every agent. With multi-agent assignment spreading the workload evenly and conversion reporting showing which campaigns actually close, sales teams get full visibility from the first tap to the final delivered order.
Chatflow automation
A canvas builder connects blocks with edges: trigger keywords, text and media, quick replies, WhatsApp Flows forms, timing delays, assign, code, outbound API, Google Sheet and catalogue blocks. Flows can auto start and stop on a schedule.
- 20+ block types on a visual canvas
- Runs on inbound WhatsApp, dedupes message IDs
- Native catalogue orders captured straight to an Order
Product catalogue
Categories nest with a parent and carry a GST percentage, HSN code and unit. Add dynamic per-category fields, then products with ordered media, external video URLs and a shared image gallery. An import wizard mirrors the leads importer.
- Nested categories with GST, HSN and unit
- Dynamic per-category fields
- Image and video media, import wizard
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export