How Chronex360 helps manage your business in Astromerítis
For companies based in Astromerítis, Chronex360 connects WhatsApp Business API to a full lead workflow: capture, qualification, assignment, scheduled follow-up and conversion reporting.
Cypriot tourism operators, property agencies, and retail businesses often deal with enquiries from both local customers and an international audience, arriving through Instagram DMs, Click-to-WhatsApp ads, or website contact forms. Chronex360 consolidates these into one inbox, routes each enquiry to an available agent, and tracks it through qualification, booking or order creation, and fulfilment, whether that means confirming a reservation or coordinating delivery of a purchase. Multi-agent assignment and business-hours-aware routing help teams manage the seasonal spikes typical of a tourism-driven economy without letting response times slip. Message templates support the languages a business's customers actually use, and data handling follows GDPR-aligned practices appropriate for a market serving EU and international visitors alike. Conversion reporting gives owners a clear view of which channels are genuinely turning enquiries into completed bookings or sales.
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies