How Chronex360 helps manage your business in Bulungu
Chronex360 provides WhatsApp Business API workflow for businesses in Bulungu, Kwilu District, turning inbound WhatsApp, Instagram and Facebook conversations into tracked, qualified leads.
Businesses in the Democratic Republic of the Congo, from Kinshasa retailers to those linked to the country's mining and resources trade, often deal with customers across French-speaking channels that can be hard to track once volume grows. Chronex360 turns every WhatsApp, Messenger, or website enquiry into a single lead record that stays with the customer relationship from first message through qualification, catalog sharing, and order confirmation. Because agent availability and logistics can vary considerably by region, the platform lets teams reassign leads to whoever is reachable without losing the conversation's history, and keeps that same record open through to delivery or shipment coordination so nothing falls through the cracks. French-language templates match how DRC businesses typically engage customers, and compliance-aware opt-in messaging keeps outreach appropriate. Conversion reporting gives owners a clear, honest view of which enquiries are actually converting into completed transactions, supporting steady, well-documented growth even where operating conditions vary from one part of the country to another.
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping