How Chronex360 helps manage your business in Beni
Chronex360 brings the same WhatsApp Business API onboarding and lead-management workflow used across North Kivu to businesses in Beni.
Businesses in the Democratic Republic of the Congo, from Kinshasa retailers to those linked to the country's mining and resources trade, often deal with customers across French-speaking channels that can be hard to track once volume grows. Chronex360 turns every WhatsApp, Messenger, or website enquiry into a single lead record that stays with the customer relationship from first message through qualification, catalog sharing, and order confirmation. Because agent availability and logistics can vary considerably by region, the platform lets teams reassign leads to whoever is reachable without losing the conversation's history, and keeps that same record open through to delivery or shipment coordination so nothing falls through the cracks. French-language templates match how DRC businesses typically engage customers, and compliance-aware opt-in messaging keeps outreach appropriate. Conversion reporting gives owners a clear, honest view of which enquiries are actually converting into completed transactions, supporting steady, well-documented growth even where operating conditions vary from one part of the country to another.
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep