How Chronex360 helps manage your business in Basoko
Chronex360 provides WhatsApp Business API workflow for businesses in Basoko, Tshopo District, turning inbound WhatsApp, Instagram and Facebook conversations into tracked, qualified leads.
Businesses in the Democratic Republic of the Congo, from Kinshasa retailers to those linked to the country's mining and resources trade, often deal with customers across French-speaking channels that can be hard to track once volume grows. Chronex360 turns every WhatsApp, Messenger, or website enquiry into a single lead record that stays with the customer relationship from first message through qualification, catalog sharing, and order confirmation. Because agent availability and logistics can vary considerably by region, the platform lets teams reassign leads to whoever is reachable without losing the conversation's history, and keeps that same record open through to delivery or shipment coordination so nothing falls through the cracks. French-language templates match how DRC businesses typically engage customers, and compliance-aware opt-in messaging keeps outreach appropriate. Conversion reporting gives owners a clear, honest view of which enquiries are actually converting into completed transactions, supporting steady, well-documented growth even where operating conditions vary from one part of the country to another.
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep
Chatflow automation
A canvas builder connects blocks with edges: trigger keywords, text and media, quick replies, WhatsApp Flows forms, timing delays, assign, code, outbound API, Google Sheet and catalogue blocks. Flows can auto start and stop on a schedule.
- 20+ block types on a visual canvas
- Runs on inbound WhatsApp, dedupes message IDs
- Native catalogue orders captured straight to an Order