How Chronex360 helps manage your business in Silkeborg Kommune
For companies based in Silkeborg Kommune, Chronex360 connects WhatsApp Business API to a full lead workflow: capture, qualification, assignment, scheduled follow-up and conversion reporting.
Danish businesses, known for efficient and low-friction customer service, often want a lead captured and acted on within minutes rather than hours, and Chronex360 is structured around that expectation. Enquiries from a Click-to-WhatsApp ad, an Instagram message, or a website contact form are routed immediately to an available agent and tracked automatically through qualification, order or quote creation, and delivery, keeping the whole journey visible in one place. Multi-agent assignment lets teams distribute enquiries evenly so no single person becomes a bottleneck during busy periods. Danish-language templates keep responses feeling natural rather than mechanical, and the platform's approach to data storage and consent reflects GDPR requirements that Danish consumers expect businesses to respect. Conversion reporting shows clearly which channels are turning initial interest into confirmed, delivered orders.
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping