How Chronex360 helps manage your business in Obock
In Obock (Obock Region, Djibouti), businesses use Chronex360 to capture every WhatsApp enquiry as a lead, qualify it automatically, and route it to the right team member without manual data entry.
Sitting at one of the busiest maritime and logistics crossroads in the region, businesses in Djibouti often deal with leads that span freight inquiries, retail questions, and service bookings arriving through very different channels on the same day. Chronex360 brings a Click-to-WhatsApp ad response, a Facebook Messenger question, and a direct website inquiry into one unified pipeline, tagging each by source so a logistics client and a retail customer are never mixed into the same workflow. Agents qualify the request, issue a quote or catalog, and convert it into a tracked order that follows the shipment or product through to delivery or port handover. Because Djibouti's business runs across French, Arabic, and Somali-speaking customers, Chronex360 supports localized templates in each, along with business-hours-aware routing so inquiries arriving outside standard hours are queued rather than lost. Conversion reporting shows which channels are actually driving completed transactions.
Product catalogue
Categories nest with a parent and carry a GST percentage, HSN code and unit. Add dynamic per-category fields, then products with ordered media, external video URLs and a shared image gallery. An import wizard mirrors the leads importer.
- Nested categories with GST, HSN and unit
- Dynamic per-category fields
- Image and video media, import wizard
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export