How Chronex360 helps manage your business in Mahaut
Mahaut businesses run their social-to-WhatsApp sales pipeline on Chronex360, from the first Click-to-WhatsApp reply through to a completed, tracked order.
Known for eco-tourism and nature-based travel, Dominica's businesses frequently receive their first customer contact through Instagram posts about hiking tours or Facebook Messenger questions about dive packages, alongside more routine retail inquiries in Roseau. Chronex360 captures each of these as a lead immediately, tags its source, and assigns it to an available agent based on when the business is actually operating, which matters given the island's smaller, often owner-run teams. The same thread then tracks the customer from first question through qualification, a confirmed booking or order, and on to fulfillment or the day of the tour, so nothing needs re-explaining across conversations. English-language templates keep responses efficient, catalog sharing lets operators present tour details and pricing directly in chat, and messaging stays compliant with WhatsApp's business guidelines. Reporting then shows owners which channels are actually converting interest into paying customers.
Chatflow automation
A canvas builder connects blocks with edges: trigger keywords, text and media, quick replies, WhatsApp Flows forms, timing delays, assign, code, outbound API, Google Sheet and catalogue blocks. Flows can auto start and stop on a schedule.
- 20+ block types on a visual canvas
- Runs on inbound WhatsApp, dedupes message IDs
- Native catalogue orders captured straight to an Order
Product catalogue
Categories nest with a parent and carry a GST percentage, HSN code and unit. Add dynamic per-category fields, then products with ordered media, external video URLs and a shared image gallery. An import wizard mirrors the leads importer.
- Nested categories with GST, HSN and unit
- Dynamic per-category fields
- Image and video media, import wizard
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export