How Chronex360 helps manage your business in Teseney
Chronex360 provides WhatsApp Business API workflow for businesses in Teseney, Gash-Barka Region, turning inbound WhatsApp, Instagram and Facebook conversations into tracked, qualified leads.
In a market where digital infrastructure and connectivity can be inconsistent, an Eritrean business's ability to keep a clean, dependable record of every customer conversation is itself a competitive advantage. Chronex360 focuses on that reliability: every inquiry that does reach a business through WhatsApp, Messenger, or a website form is logged immediately, assigned to an available agent, and kept as a single continuous thread rather than a scattered set of messages across devices. Agents can confirm what a customer wants, note pricing or availability, and record when an order is fulfilled, creating a durable history that survives staff turnover or device changes. Rather than promising instant automation everywhere, Chronex360 is built to give Eritrean businesses steady, resilient tools that keep customer relationships intact over time. It supports Tigrinya, Arabic, and English-friendly messaging templates and straightforward agent handling, so continuity of service, not speed alone, becomes the business's quiet strength.
Product catalogue
Categories nest with a parent and carry a GST percentage, HSN code and unit. Add dynamic per-category fields, then products with ordered media, external video URLs and a shared image gallery. An import wizard mirrors the leads importer.
- Nested categories with GST, HSN and unit
- Dynamic per-category fields
- Image and video media, import wizard
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export