How Chronex360 helps manage your business in Harar
Chronex360 provides WhatsApp Business API workflow for businesses in Harar, Harari Region, turning inbound WhatsApp, Instagram and Facebook conversations into tracked, qualified leads.
An Ethiopian coffee exporter fielding a buyer enquiry, or an Addis Ababa retailer answering a Click-to-WhatsApp ad, both need the conversation to survive the handoff from first contact to final delivery. Chronex360 captures leads from WhatsApp, Instagram, Messenger, and the company website into one thread, assigns them to an available agent, and preserves qualification notes so context is never lost between team members. Agents can share a catalog, issue a quote, and confirm an order in the same conversation, and that record then follows through to fulfilment, whether it is a courier delivery within the city or coordination for an export shipment reaching international buyers. Amharic and English message templates reflect how Ethiopian businesses actually talk to customers, business-hours-aware routing keeps response times steady, and compliance-aware opt-in messaging respects local expectations. Conversion reporting rolls all of this up so business owners can see, in plain numbers, which channels and agents are turning enquiries into completed, delivered sales.
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep