How Chronex360 helps manage your business in Āreka
Chronex360 brings the same WhatsApp Business API onboarding and lead-management workflow used across Southern Nations, Nationalities, and Peoples' Region to businesses in Āreka.
An Ethiopian coffee exporter fielding a buyer enquiry, or an Addis Ababa retailer answering a Click-to-WhatsApp ad, both need the conversation to survive the handoff from first contact to final delivery. Chronex360 captures leads from WhatsApp, Instagram, Messenger, and the company website into one thread, assigns them to an available agent, and preserves qualification notes so context is never lost between team members. Agents can share a catalog, issue a quote, and confirm an order in the same conversation, and that record then follows through to fulfilment, whether it is a courier delivery within the city or coordination for an export shipment reaching international buyers. Amharic and English message templates reflect how Ethiopian businesses actually talk to customers, business-hours-aware routing keeps response times steady, and compliance-aware opt-in messaging respects local expectations. Conversion reporting rolls all of this up so business owners can see, in plain numbers, which channels and agents are turning enquiries into completed, delivered sales.
Product catalogue
Categories nest with a parent and carry a GST percentage, HSN code and unit. Add dynamic per-category fields, then products with ordered media, external video URLs and a shared image gallery. An import wizard mirrors the leads importer.
- Nested categories with GST, HSN and unit
- Dynamic per-category fields
- Image and video media, import wizard
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export