How Chronex360 helps manage your business in Suva
For companies based in Suva, Chronex360 connects WhatsApp Business API to a full lead workflow: capture, qualification, assignment, scheduled follow-up and conversion reporting.
Fiji's tourism operators, resorts, and retail businesses often meet potential guests and customers through Instagram enquiries about packages, Click-to-WhatsApp ads, or direct messages from returning visitors, and Chronex360 captures each of these the instant they arrive rather than letting them sit in a personal phone. From that first message, the enquiry is routed to the right reservations or sales agent, tracked through availability checks and quote confirmation, and followed all the way to booking fulfillment or product delivery to a resort, village, or outer island, giving owners a clear record of the full guest or customer journey. In a market built on personal service and repeat relationships, that continuity of communication is what turns a one-time enquiry into a loyal customer. Chronex360 supports English and Fijian messaging templates, routing aware of local business hours, shared catalogs for tours and products, and reporting that shows exactly which marketing efforts are generating confirmed bookings and sales for Fijian businesses.
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep