How Chronex360 helps manage your business in Kadavu
Chronex360 extends WhatsApp Business API coverage across Kadavu, Fiji Islands, so local businesses can capture and manage customer conversations from every city in the state.
Fiji does not yet have a dedicated, fully in-force data protection statute; a Privacy Bill establishing a Privacy Commissioner and registration/consent requirements has been under development. The 2013 Constitution recognises a right to personal privacy. Until dedicated legislation is fully in force, use a conservative standard: explicit opt-in, clear sender identity and an easy opt-out for any WhatsApp marketing.
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep