How Chronex360 helps manage your business in Orimattila
In Orimattila (Päijänne Tavastia, Finland), businesses use Chronex360 to capture every WhatsApp enquiry as a lead, qualify it automatically, and route it to the right team member without manual data entry.
Finnish businesses tend to value straightforward, efficient communication, and Chronex360 is designed to keep the path from first enquiry to completed order just as direct. A message arriving through Instagram, Facebook Messenger, a Click-to-WhatsApp ad, or the company website is logged automatically, assigned to an available agent, and followed through qualification, quote or order creation, and fulfilment without requiring manual handoffs between tools. Business-hours-aware routing suits the structured working patterns common in Finnish companies, while multi-agent assignment helps teams scale enquiry handling as demand grows. Finnish-language templates keep automated and templated messages sounding genuinely local, and data handling is built with GDPR expectations at its core. Managers get conversion reporting that shows exactly which channels are producing enquiries that actually turn into delivered sales, helping refine where marketing spend goes next.
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping