How Chronex360 helps manage your business in Rautalampi
Rautalampi businesses run their social-to-WhatsApp sales pipeline on Chronex360, from the first Click-to-WhatsApp reply through to a completed, tracked order.
Finnish businesses tend to value straightforward, efficient communication, and Chronex360 is designed to keep the path from first enquiry to completed order just as direct. A message arriving through Instagram, Facebook Messenger, a Click-to-WhatsApp ad, or the company website is logged automatically, assigned to an available agent, and followed through qualification, quote or order creation, and fulfilment without requiring manual handoffs between tools. Business-hours-aware routing suits the structured working patterns common in Finnish companies, while multi-agent assignment helps teams scale enquiry handling as demand grows. Finnish-language templates keep automated and templated messages sounding genuinely local, and data handling is built with GDPR expectations at its core. Managers get conversion reporting that shows exactly which channels are producing enquiries that actually turn into delivered sales, helping refine where marketing spend goes next.
Product catalogue
Categories nest with a parent and carry a GST percentage, HSN code and unit. Add dynamic per-category fields, then products with ordered media, external video URLs and a shared image gallery. An import wizard mirrors the leads importer.
- Nested categories with GST, HSN and unit
- Dynamic per-category fields
- Image and video media, import wizard
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export