How Chronex360 helps manage your business in Kerava
Kerava businesses run their social-to-WhatsApp sales pipeline on Chronex360, from the first Click-to-WhatsApp reply through to a completed, tracked order.
Finnish businesses tend to value straightforward, efficient communication, and Chronex360 is designed to keep the path from first enquiry to completed order just as direct. A message arriving through Instagram, Facebook Messenger, a Click-to-WhatsApp ad, or the company website is logged automatically, assigned to an available agent, and followed through qualification, quote or order creation, and fulfilment without requiring manual handoffs between tools. Business-hours-aware routing suits the structured working patterns common in Finnish companies, while multi-agent assignment helps teams scale enquiry handling as demand grows. Finnish-language templates keep automated and templated messages sounding genuinely local, and data handling is built with GDPR expectations at its core. Managers get conversion reporting that shows exactly which channels are producing enquiries that actually turn into delivered sales, helping refine where marketing spend goes next.
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep
Chatflow automation
A canvas builder connects blocks with edges: trigger keywords, text and media, quick replies, WhatsApp Flows forms, timing delays, assign, code, outbound API, Google Sheet and catalogue blocks. Flows can auto start and stop on a schedule.
- 20+ block types on a visual canvas
- Runs on inbound WhatsApp, dedupes message IDs
- Native catalogue orders captured straight to an Order
Product catalogue
Categories nest with a parent and carry a GST percentage, HSN code and unit. Add dynamic per-category fields, then products with ordered media, external video URLs and a shared image gallery. An import wizard mirrors the leads importer.
- Nested categories with GST, HSN and unit
- Dynamic per-category fields
- Image and video media, import wizard