How Chronex360 helps manage your business in Paulhaguet
Chronex360 provides WhatsApp Business API workflow for businesses in Paulhaguet, Auvergne-Rhône-Alpes, turning inbound WhatsApp, Instagram and Facebook conversations into tracked, qualified leads.
French retailers, agencies, and service providers often build trust through a fairly formal first exchange, whether that starts as a Click-to-WhatsApp ad click, a website contact form, or a direct message on Instagram. Chronex360 captures that first contact and keeps it structured, assigning the enquiry to an available agent, tracking it through qualification and quote or order creation, and carrying it all the way to fulfilment and delivery confirmation. Multi-agent assignment lets larger teams split leads by product line, region, or language, while business-hours-aware routing respects the working patterns common across French companies. French-language templates keep the tone appropriately professional, and the platform's approach to consent and data retention is built with GDPR expectations in mind. Managers can see conversion reporting at a glance, showing which campaigns and channels are genuinely producing sales rather than just conversation volume.
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies