How Chronex360 helps manage your business in Talant
For companies based in Talant, Chronex360 connects WhatsApp Business API to a full lead workflow: capture, qualification, assignment, scheduled follow-up and conversion reporting.
French retailers, agencies, and service providers often build trust through a fairly formal first exchange, whether that starts as a Click-to-WhatsApp ad click, a website contact form, or a direct message on Instagram. Chronex360 captures that first contact and keeps it structured, assigning the enquiry to an available agent, tracking it through qualification and quote or order creation, and carrying it all the way to fulfilment and delivery confirmation. Multi-agent assignment lets larger teams split leads by product line, region, or language, while business-hours-aware routing respects the working patterns common across French companies. French-language templates keep the tone appropriately professional, and the platform's approach to consent and data retention is built with GDPR expectations in mind. Managers can see conversion reporting at a glance, showing which campaigns and channels are genuinely producing sales rather than just conversation volume.
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep
Chatflow automation
A canvas builder connects blocks with edges: trigger keywords, text and media, quick replies, WhatsApp Flows forms, timing delays, assign, code, outbound API, Google Sheet and catalogue blocks. Flows can auto start and stop on a schedule.
- 20+ block types on a visual canvas
- Runs on inbound WhatsApp, dedupes message IDs
- Native catalogue orders captured straight to an Order