How Chronex360 helps manage your business in La Ville-aux-Dames
La Ville-aux-Dames businesses run their social-to-WhatsApp sales pipeline on Chronex360, from the first Click-to-WhatsApp reply through to a completed, tracked order.
French retailers, agencies, and service providers often build trust through a fairly formal first exchange, whether that starts as a Click-to-WhatsApp ad click, a website contact form, or a direct message on Instagram. Chronex360 captures that first contact and keeps it structured, assigning the enquiry to an available agent, tracking it through qualification and quote or order creation, and carrying it all the way to fulfilment and delivery confirmation. Multi-agent assignment lets larger teams split leads by product line, region, or language, while business-hours-aware routing respects the working patterns common across French companies. French-language templates keep the tone appropriately professional, and the platform's approach to consent and data retention is built with GDPR expectations in mind. Managers can see conversion reporting at a glance, showing which campaigns and channels are genuinely producing sales rather than just conversation volume.
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep